1. Nature of the service / Naturaleza del servicio
The remote assistance service provided by LOW TEMP SERVICE consists only of technical guidance, fault interpretation and basic diagnostic or temporary repair recommendations delivered remotely via phone call, video, messages, photos or any other digital means. LOW TEMP SERVICE does NOT perform any physical inspection of the unit during remote service.
El servicio de asistencia remota consiste únicamente en orientación técnica, interpretación de fallas y recomendaciones básicas de diagnóstico o reparación temporal realizadas a distancia. LOW TEMP SERVICE no realiza inspección física directa de la unidad durante el servicio remoto.
2. No repair guarantee / Sin garantía de reparación
Due to the limitations of remote diagnosis:
- Definitive repair of the problem is NOT guaranteed.
- Full diagnostic accuracy is NOT guaranteed.
- Some faults may require on-site inspection.
- The service may only allow temporary movement of the unit.
3. Customer / driver responsibility
The driver, operator or customer accepts that:
- Any procedure is executed under their own responsibility.
- They must comply with all applicable safety regulations.
- They must immediately stop any unsafe procedure.
- They are responsible for verifying tools, electrical connections, pressure, fuel, refrigerant and mechanical conditions before working on the unit.
LOW TEMP SERVICE will NOT be liable for injuries, fires, mechanical damage, electrical damage, accidents, product contamination or cargo damage resulting from actions performed by third parties.
4. Limitation of liability
LOW TEMP SERVICE will NOT be liable for:
- Engine damage
- Compressor damage
- Electrical or electronic damage
- Loss of refrigeration
- Damage to merchandise or food
- Lost time
- Fines
- Towing
- Accidents
- Damage resulting from temporary or emergency repairs
The maximum liability of the service will be limited solely to the amount paid for the remote assistance.
5. Temporary repairs
Any solution provided during remote assistance must be considered provisional or emergency, unless later physically verified by a certified technician.
6. Safety conditions
LOW TEMP SERVICE may refuse to continue assistance if it considers that:
- There is an electrical risk.
- There is a mechanical risk.
- There is a fire risk.
- Weather or environmental conditions are unsafe.
- The driver does not have the minimum knowledge required to follow basic instructions.
7. Recording and evidence
Calls, images, videos and conversations may be recorded or stored for purposes of:
- technical support,
- documentation,
- legal protection,
- quality control.
8. Acceptance of terms
By requesting or using the remote assistance service, the customer automatically accepts these terms and conditions.